Here you'll find all Pantelco training courses on one page, grouped by field. We give them in-company, tailored to your team and to situations from your own daily practice.
Customer-focused communication, phone skills, email and reception.
Connecting communication as the basis of every contact.
In-companyOn the phone, all you have is your voice and your words.
In-companyWriting professionally without sounding distant.
In-companyHandling your internal and external customer contacts professionally.
In-companyTaking in a complaint and turning it into something good.
In-companyStaying calm when the other person is not.
In-companyIn one day, from a dissatisfied customer to a five-star review.
One-day trainingFor customer service teams, contact centres and service desks.
For teams who spend the whole day on the phone.
In-companyFor teams who combine technology and customer contact.
In-companyFor people who explain technology to those who don't know it.
In-companyA year-long programme for those who lead the service team.
Year-long programmeA full year for the employee themselves.
Year-long programmeCoaching leadership, giving feedback and team coaching.
For those who steer the team and set the example.
In-companyFor new and experienced coaches, with new frameworks and tailored exercises.
In-companyWhen there is friction between people who have to work together.
In-companyBurnout prevention, assertiveness, aggression prevention and biofeedback.
Staying on your feet when customer contact weighs heavily.
In-company or individualSaying what you think without damaging the relationship.
In-companySeeing escalation coming and slowing it down.
In-companyInsights and exercises for more mental strength and energy.
In-companyYou see your heart rhythm on screen and notice what tension does to your body.
In-company or individualInsight into your life programme and your work motivations, one to one.
IndividualTailored communication training and presenting with impact.
For people who regularly stand in front of a group.
In-companyConvincing people through a screen.
In-companyTelephone prospecting, following up quotes and sales training for your sales team.
Calling without a script, with a structure you believe in yourself.
In-companyFollowing up quotes more smoothly, making appointments and closing the sale.
In-companyNo tricks, but a real connection with your customer.
In-companySelect on work motivations instead of on a CV.
For recruiters and team leaders who want to find and keep the right people.
MasterclassTell us what's going on. We listen first, set the learning objectives together and propose a tailored programme.