{"id":13272,"date":"2021-05-03T18:41:48","date_gmt":"2021-05-03T16:41:48","guid":{"rendered":"https:\/\/www.pantelco.be\/maatwerk-opleidingen\/"},"modified":"2026-06-14T20:30:58","modified_gmt":"2026-06-14T18:30:58","slug":"tailor-made-training","status":"publish","type":"page","link":"https:\/\/www.pantelco.be\/en\/tailor-made-training\/","title":{"rendered":"Tailor-made training"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13272\" class=\"elementor elementor-13272 elementor-9429\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-oplc01 e-con-full ppdh-sec e-flex e-con e-parent\" data-id=\"oplc01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-oplw01 elementor-widget elementor-widget-html\" data-id=\"oplw01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/fonts.googleapis.com\/css2?family=Rubik:wght@300;400;500;600;700&family=Montserrat:wght@700;800;900&family=Caveat:wght@600&display=swap\"><link rel=\"stylesheet\" href=\"https:\/\/www.pantelco.be\/wp-content\/uploads\/ppd\/home2026.css?v=1792149524\"><style>.ppdh .opl-nav{display:flex;flex-wrap:wrap;gap:10px;margin-top:26px}.ppdh .opl-nav a{display:inline-block;padding:8px 14px;border:1px solid #dfe3ec;border-radius:999px;color:#1f2751;text-decoration:none;font-size:14px;font-weight:500;background:#fff}.ppdh .opl-nav a:hover{border-color:#ffb300}.ppdh .opl-dom{scroll-margin-top:110px}.ppdh .opl-hub{display:inline-block;margin-top:6px;font-weight:600;color:#1f2751}.ppdh .opl-hub:hover{color:#e9a825}.ppdh .opl-btns{display:flex;flex-wrap:wrap;gap:12px;margin-top:26px}.ppdh .opl-vast .rc{cursor:default}.ppdh .opl-vast .rc:hover{border-color:var(--line);box-shadow:none;transform:none}.ppdh .opl-vast .rc b{padding-right:0}<\/style><div class=\"ppdh\"><section class=\"s\" style=\"padding-bottom:30px\"><div class=\"row\"><div style=\"max-width:760px\"><div class=\"eyebrow\">All training courses<\/div><h1 class=\"t\" style=\"font-size:clamp(30px,4.2vw,42px);font-weight:800\">Training for customer contact, leadership and communication<\/h1><p class=\"lead\">Here you'll find all Pantelco training courses on one page, grouped by field. We give them in-company, tailored to your team and to situations from your own daily practice.<\/p><div class=\"opl-btns\"><a class=\"btn\" href=\"https:\/\/www.pantelco.be\/en\/get-in-touch\/\">Request a tailored proposal<\/a><\/div><nav class=\"opl-nav\" aria-label=\"Fields\"><a href=\"#domein-1\">Customer focus and customer contact<\/a><a href=\"#domein-2\">Customer service and contact centre<\/a><a href=\"#domein-3\">Leadership and teams<\/a><a href=\"#domein-4\">Resilience and mental strength<\/a><a href=\"#domein-5\">Communication training<\/a><a href=\"#domein-6\">Sales and commercial<\/a><a href=\"#domein-7\">Recruiting and onboarding<\/a><\/nav><\/div><\/div><\/section><section class=\"s opl-dom opl-vast\" id=\"domein-1\" style=\"background:#f6f7fa\"><div class=\"row\"><div style=\"max-width:680px\"><h2 class=\"t\">Customer focus and customer contact<\/h2><p class=\"lead\">Customer-focused communication, phone skills, email and reception.<\/p><\/div><div class=\"router\" style=\"margin-top:26px\"><div class=\"rc\"><b>Customer-focused communication<\/b><p>Connecting communication as the basis of every contact.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Customer-focused phone skills<\/b><p>On the phone, all you have is your voice and your words.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Email and written communication<\/b><p>Writing professionally without sounding distant.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Reception and front desk<\/b><p>Handling your internal and external customer contacts professionally.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Complaint handling<\/b><p>Taking in a complaint and turning it into something good.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Dealing with dissatisfied customers<\/b><p>Staying calm when the other person is not.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Towards 5-star reviews<\/b><p>In one day, from a dissatisfied customer to a five-star review.<\/p><span class=\"sub\">One-day training<\/span><\/div><\/div><\/div><\/section><section class=\"s opl-dom opl-vast\" id=\"domein-2\" style=\"background:#fff\"><div class=\"row\"><div style=\"max-width:680px\"><h2 class=\"t\">Customer service and contact centre<\/h2><p class=\"lead\">For customer service teams, contact centres and service desks.<\/p><\/div><div class=\"router\" style=\"margin-top:26px\"><div class=\"rc\"><b>Contact centre training<\/b><p>For teams who spend the whole day on the phone.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Service desk and helpdesk<\/b><p>For teams who combine technology and customer contact.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Customer service for technical staff<\/b><p>For people who explain technology to those who don't know it.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Customer service team leader<\/b><p>A year-long programme for those who lead the service team.<\/p><span class=\"sub\">Year-long programme<\/span><\/div><div class=\"rc\"><b>Year-long customer service programme<\/b><p>A full year for the employee themselves.<\/p><span class=\"sub\">Year-long programme<\/span><\/div><\/div><\/div><\/section><section class=\"s opl-dom opl-vast\" id=\"domein-3\" style=\"background:#f6f7fa\"><div class=\"row\"><div style=\"max-width:680px\"><h2 class=\"t\">Leadership and teams<\/h2><p class=\"lead\">Coaching leadership, giving feedback and team coaching.<\/p><\/div><div class=\"router\" style=\"margin-top:26px\"><div class=\"rc\"><b>Leadership training<\/b><p>For those who steer the team and set the example.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Coach the coach<\/b><p>For new and experienced coaches, with new frameworks and tailored exercises.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Team coaching<\/b><p>When there is friction between people who have to work together.<\/p><span class=\"sub\">In-company<\/span><\/div><\/div><\/div><\/section><section class=\"s opl-dom opl-vast\" id=\"domein-4\" style=\"background:#fff\"><div class=\"row\"><div style=\"max-width:680px\"><h2 class=\"t\">Resilience and mental strength<\/h2><p class=\"lead\">Burnout prevention, assertiveness, aggression prevention and biofeedback.<\/p><\/div><div class=\"router\" style=\"margin-top:26px\"><div class=\"rc\"><b>Mental strength and burnout<\/b><p>Staying on your feet when customer contact weighs heavily.<\/p><span class=\"sub\">In-company or individual<\/span><\/div><div class=\"rc\"><b>Assertiveness training<\/b><p>Saying what you think without damaging the relationship.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Aggression prevention<\/b><p>Seeing escalation coming and slowing it down.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Resilience workshop<\/b><p>Insights and exercises for more mental strength and energy.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Biofeedback<\/b><p>You see your heart rhythm on screen and notice what tension does to your body.<\/p><span class=\"sub\">In-company or individual<\/span><\/div><div class=\"rc\"><b>Individual coaching<\/b><p>Insight into your life programme and your work motivations, one to one.<\/p><span class=\"sub\">Individual<\/span><\/div><\/div><\/div><\/section><section class=\"s opl-dom opl-vast\" id=\"domein-5\" style=\"background:#f6f7fa\"><div class=\"row\"><div style=\"max-width:680px\"><h2 class=\"t\">Communication training<\/h2><p class=\"lead\">Tailored communication training and presenting with impact.<\/p><\/div><div class=\"router\" style=\"margin-top:26px\"><div class=\"rc\"><b>Presentation techniques<\/b><p>For people who regularly stand in front of a group.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Presenting online with impact<\/b><p>Convincing people through a screen.<\/p><span class=\"sub\">In-company<\/span><\/div><\/div><\/div><\/section><section class=\"s opl-dom opl-vast\" id=\"domein-6\" style=\"background:#fff\"><div class=\"row\"><div style=\"max-width:680px\"><h2 class=\"t\">Sales and commercial<\/h2><p class=\"lead\">Telephone prospecting, following up quotes and sales training for your sales team.<\/p><\/div><div class=\"router\" style=\"margin-top:26px\"><div class=\"rc\"><b>Telephone prospecting<\/b><p>Calling without a script, with a structure you believe in yourself.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Following up quotes<\/b><p>Following up quotes more smoothly, making appointments and closing the sale.<\/p><span class=\"sub\">In-company<\/span><\/div><div class=\"rc\"><b>Sales training<\/b><p>No tricks, but a real connection with your customer.<\/p><span class=\"sub\">In-company<\/span><\/div><\/div><\/div><\/section><section class=\"s opl-dom opl-vast\" id=\"domein-7\" style=\"background:#f6f7fa\"><div class=\"row\"><div style=\"max-width:680px\"><h2 class=\"t\">Recruiting and onboarding<\/h2><p class=\"lead\">Select on work motivations instead of on a CV.<\/p><\/div><div class=\"router\" style=\"margin-top:26px\"><div class=\"rc\"><b>Recruiting with impact<\/b><p>For recruiters and team leaders who want to find and keep the right people.<\/p><span class=\"sub\">Masterclass<\/span><\/div><\/div><\/div><\/section><section class=\"band\"><div class=\"row\"><div><h2>How can we help you?<\/h2><p>Tell us what's going on. We listen first, set the learning objectives together and propose a tailored programme.<\/p><\/div><div><a class=\"btn dark\" href=\"https:\/\/www.pantelco.be\/en\/get-in-touch\/\">Contact me<\/a><\/div><\/div><\/section><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Discover your tailor-made training Creative tailor-made training programmes. We design training programmes specifically tailored to your needs. The examples below illustrate the personalised approach we can offer. In addition to burnout-prevention training, we also provide customer service, contact center, and communication training. Our mission is to support the&nbsp;personal development&nbsp;of you and your collegues.&nbsp; Here you [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13272","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.pantelco.be\/en\/wp-json\/wp\/v2\/pages\/13272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pantelco.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pantelco.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pantelco.be\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pantelco.be\/en\/wp-json\/wp\/v2\/comments?post=13272"}],"version-history":[{"count":5,"href":"https:\/\/www.pantelco.be\/en\/wp-json\/wp\/v2\/pages\/13272\/revisions"}],"predecessor-version":[{"id":22964,"href":"https:\/\/www.pantelco.be\/en\/wp-json\/wp\/v2\/pages\/13272\/revisions\/22964"}],"wp:attachment":[{"href":"https:\/\/www.pantelco.be\/en\/wp-json\/wp\/v2\/media?parent=13272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}